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How to scale out an AI program and achieve meaningful outcomes
AI is revolutionizing businesses across sectors, and marketing teams have a unique opportunity to lead the charge—unlocking immense value from AI to drive innovation, efficiency, and impact in ways other sectors can’t match. That is, if you can use it effectively.
This guide aims to demystify generative AI and how it can transform marketing across functions and roles. By integrating AI into your marketing operations and strategy, you can drive hyper-personalization, maintain brand consistency, boost creativity and productivity, and enhance customer engagement—all while maximizing ROI and revenue at an unprecedented scale.
Whether you’re just starting to roll out AI more formally to your team or you’re already an experienced user, this guide will provide valuable insights and practical strategies you can use to maximize ROI on your AI investments and leverage your tools to their full potential.
The sections ahead cover a lot of ground: responsible adoption standards, risks, how to run a pilot program, common AI definitions, limitations, and use cases by team and industry. We'll also give you a roadmap to develop an AI council that can help your team or your entire company adopt AI in a controlled and productive way.
Adopting AI in your organization should begin with a pilot phase. Running a pilot program can give you a sense of how the technology can be used to drive business goals, reduce costs, and create a better workflow for your teams in a controlled way.
The majority of marketing teams have started experimenting with generative AI in some capacity. But few have made it past the pilot phase to responsibly integrate it as a key part of their overall operations and strategy.
Much like the adoption path, you'll want to think about measuring ROI along a continuum. Most companies start by measuring time-savings and a reduction of cross-team friction. Almost immediately you'll be able to translate those time savings into key performance indicators for the marketing team. For example, if time savings enable you to get a campaign to market two months earlier, you'll have two additional months of leads, sign-ups, purchases or conversions.
Like any piece of technology, generative AI is not perfect. Here are three of AI’s biggest flaws that you should be aware of before adopting it across your marketing team or your company.
Establishing a dedicated AI council to address some of the technology’s biggest benefits and concerns (like the limitations we mention in this guide) is a great first step to ensuring efficient and safe use. We’ll outline how to get an AI council started and some of the major guardrails the team should consider establishing before diving into company-wide AI adoption.