Jasper Reviews 4,151

Edited 5.17.25 I am changing this from my 2 start to a 5 star based on the following information. After posting this review I took a deeper dive into how to reach customer support and found an email address. I received prompt response and had a full refund credited back to me within an hour of my email. I can' task for better than that. I do recommend NOT using their chat feature for help if you don't find quick responsiveness. But I am satisfied that they did understand my situation and were quick to cancel my subscription and refund my money. My rating is based on that customer service interaction. I did not get a full opportunity to deep dive into the tool itself.

I initially subscribed to explore the platform for professional use. However, before I could fully evaluate its capabilities, a significant shift in priorities required me to step away from the exploration. Nine months later—having forgotten about the subscription—I received a renewal charge of $500 for another year of service, despite no longer being with the company or having a need for the product.

I attempted to contact support immediately upon seeing the charge, but found no phone number available—only a chat feature. It has now been over 24 hours with no response. This lack of customer service is disappointing and suggests a low priority on customer experience. When I am ready to invest in a tool like this again, I will be seeking a provider that demonstrates a stronger commitment to supporting its users. Unfortunately, Jasper has not met that standard.

Date of experience: May 12, 2025

The product itself is not good. Chat gpt is way better. I cancelled and got confirmation so then my account was closed on the day it expired but they still took payment!

Date of experience: May 02, 2025

I signed up for the two week trial with Jasper.
I wanted to cancel before the two weeks was up and was unable to do so.
I contacted support and they did not respond.
Now that they have my money, they are communicating and as of today, are refusing to refund my money.
It was advertised as a monthly fee, and they took the whole year as payment and will not refund what I have not used.

Content is NOT great.
The Brand Voice does NOT carry through, it reverts back to AI speak.

I do not recommend this at all. A free Chat GPT account is more powerful.

UPDATE: They did give me a refund:) I had to be persistent and they did the right thing

Date of experience: March 30, 2025

The idea of an AI tool that mimics an established brand voice is great, but Jasper does not deliver. I spent a lot of time trying to set it up, attending webinars and watching recordings, and it never gave us anything more than cookie-cutter responses and templates that we could honestly just get for free from other AI tools.

In addition, they engage in fraudulent marketing practices - some of the most useful features that it advertises are secretly behind the top tier of its expensive pricing structure. Our small business paid a lot for advanced features, only to discover that just kidding, you have to pay even *more* to get the good stuff.

Naturally their subscriptions are nonrefundable, even when you point out their deceitful business practices, so here we are.

Date of experience: March 22, 2025

I purchased the plan, got an email confirming this. Tried to log in and it only allows me to pay again. The money has left my bank.

Having tried to contact support through email , help, Facebook and insta. Not one has been replied to. I can’t even cancel without being able to log in.

Date of experience: March 19, 2025

pro is not worth it to be honest , you can stick to very basic plan, the business plan is not needed , a normal account can do all the work in practice , i lost money paying for that

Date of experience: March 14, 2025

Date of experience: February 26, 2025

Yes this is really best i don't think there is any other company like this

Date of experience: February 19, 2025

One year ago 13 of February of 2024, the staff assured me about cancellation of my account just to be safe from unwanted billing. This year I received a new charge without any mail or request

Date of experience: February 13, 2025

I canceled my Jasper AI trial subscription on February 25, 2023, yet I was still charged $990.00 on March 4, 2023, and again on March 4, 2024, for a yearly subscription I never used. Despite providing proof that I never used the service and that I had canceled, Jasper AI refuses to refund

Date of experience: February 03, 2025

Save your time and money—stay away from Jasper AI.

I wasted two years' worth of subscription fees on Jasper AI. During the first year, I barely used it because the responses generated by Jasper AI were highly mechanical. I had to take the generated content and edit it myself, which was less convenient than using other free AI tools. Moreover, they created various modules to make you feel like they're solving problems for you, but in reality, they only added to your workload—you had to search for the right module to generate a reply. So, why not just use the free ChatGPT instead? As a result, I hardly used it in the first year.

When my subscription automatically renewed for another year, I realized I needed to contact customer service to cancel it (as there was no other way to cancel it myself). I reached out to customer service, and they did help me cancel the subscription. However, they refused to refund the remaining 11 months of the subscription and simply told me to "enjoy the remaining 11 months on Jasper AI."

Date of experience: January 17, 2025

They charged me over 700 euros the SECOND my free trial was over. I was literally about to cancel when I saw the charge come in.

Fortunately they were very quick to promise a reimbursement.

The service seems like it might be useful for some businesses. My clients are too "deep tech" for something like this.

Date of experience: January 13, 2025

I just canceled my subscription.

I noticed several negative reviews here and on Reddit from their affiliates not honoring payouts.

In addition, I just checked their private FB group and it's dead. They also require admin approval to post to the community.

On top of that, they haven't been sending out their regular newsletters about their updates.

Date of experience: January 10, 2025

Jasper has completely transformed how I create content. The AI is incredibly intuitive and delivers high-quality results that feel natural and engaging. Whether it’s blog posts, social media captions, or marketing materials, Jasper consistently exceeds expectations. The user interface is clean and easy to navigate, making the process seamless even for beginners.

What truly sets Jasper apart is its ability to understand context and adapt to different tones of voice, making it versatile for various industries. The built-in templates are a huge time-saver and ensure professional-grade output every time.

The support team is also outstanding—quick to respond and always helpful. Jasper is a must-have tool for anyone looking to elevate their writing game and save countless hours. Highly recommended!

Date of experience: January 09, 2025

Cannot write like a human; cannot adopt my "brand voice"; cannot write long-form content; good for article-spinning spammers, that's about it; I WANT MY MONEY BACK!

Date of experience: December 20, 2024

Firstly. They should state that they need your credit card detials before you sign up. It just misleading.

You want people to try for 7 days for free.. Yeh. That's great. They could have easily programed expiry on that. BUT no. instead they want your credit card number. So that they can charge you after those 7 days. It is a scam from mt understanding. If people like your offerings and products. They will pay you for it.

Buy you asking for the payment details -just goes to show how money hungry you as a company are. And it is shameful.

Because these types of sly-free to use setups catch people out and then they end up paying for stuff they don't want.

or.. the simplest thing would be to just tell people.. hay we don't do free trials... just pay us and use for the duration that you require. That is being honest and transparent.

hate what the world have become.

Date of experience: December 14, 2024

This company is fraudulent. Paid over $1550.00 and the disappeared into the vapour. Dont put your money into these crooks.

Date of experience: November 01, 2024

Jasper.ai is a great service. The problem with it is when it steals your money. You could sign up for a month. What it will do is then steal a year's worth of your money. They are fraudulent in this regard.

Date of experience: October 20, 2024

Unfortunately, I found the Jasper AI starting plan to be underwhelming. The features offered didn't provide any significant advantage over free alternatives like GPT or Gemini. I struggled to consistently generate product descriptions following a simple formula. Additionally, being charged for an entire year upfront without being given the option to choose my billing preferences is a major drawback. The company's refusal to offer a refund has resulted in a significant financial loss.

Date of experience: October 16, 2024

Scammers , fortunately, I didn't subscribe.

Date of experience: September 11, 2024